Dear customers,
Due to the current situation, it is important to know that Creative Center opening hours remain unchanged and you can count on our device repair and service services as well as the online store.
In the local shops we strictly observe all hygiene rules, including: periodic cleaning and disinfection of the store, customers are allowed individually, as well as daily monitoring of the temperature and health of the service staff. All employees wear masks and gloves.
For your convenience, during the situation, Creative Center offers a service with which we can pick up your device for service and deliver the repaired device to your specified address, free of charge for you. This service applies only for individual end-customers with devices in their warranty period, such as iPhone, iPad, Watch, Beats or Mac portables (laptops). To do this, you need to request the service through our site's time-saving form Book a service appointment - https://creativecenter.bg/en/service#tab_device_repair or via sending an email to service@creativecenter.bg with detailed information about the device - serial number, model, value of product by purchasing document, product problem and your contacts - three names, exact address, telephone number. Once we request a courier, we will contact you to inform you. To prepare your device for service, you can follow the instructions posted on our site - https://creativecenter.bg/en/service#tab_privacy_policy in the section "Receiving your iOS devices for service and repair".
Repair and replacement of devices
Book a service appointment
Service order status check
Receiving iOS devices for service
Payment methods
| Price | Price (Express) | |
|
|
{{ row.price }} BGN - | {{ row.price_express }} BGN - |
| Services | Price with VAT |
|
Diagnostic Mac ( *If customer accepts repair quotation and repair proceed, evaluation fee will be reduced ) |
79 BGN *48 BGN |
|
Express diagnostic for warranty/out of warranty Mac the service guarantees that the evaluation will begin immediately but is not a guarantee of repair turnaround time. May not be available during busy periods. |
60/139 BGN |
|
Diagnostic iOS iPad | iPod | iPhone | Accessories |
24 BGN |
|
Headphones cleaning |
24 BGN |
|
Express diagnostic for warranty/out of warranty iOS the service guarantees that the evaluation will begin immediately but is not a guarantee of repair turnaround time. May not be available during busy periods. |
48/72 BGN |
|
Hardware repair I Bottom case unibody | Memory for portable computers |
24 BGN |
|
Hardware repair II Optical drive | Fans | iPhone parts replacement | Hard/flash drive portable computers |
48 BGN |
|
Hardware repair III Mac Display | Mac airport card | Mac audio board | etc. |
60 BGN |
|
Hardware repair IV Mac logic board | Top case | Cleanup (external, internal, re-applying thermal grease) | iMac HDD/Flash drive upgrade or replacement | etc. |
90 BGN |
|
Express hardware repair I Mac | does not include the value of the module and/or additional services performed |
60 BGN |
|
Express hardware repair II iPhone – Display module replacement | does not include the value of the module and/or additional services performed |
99 BGN |
|
Express hardware repair III iPhone – Module replacement different from display | does not include the value of the module and/or additional services performed |
40 BGN |
|
Software service I Software fixes iOS | Restore iOS |
24 BGN |
|
Software service II iOS data backup | Fast software fixes Mac OS | Installing Маc ОS | Installing software provided by the customer |
48 BGN |
|
Software service III Installing Windows | In-depth software fixes Mac OS |
90 BGN |
|
Software service IV Mac data backup | Disk drive data recovery (if failed disk is accessible) |
140 BGN |
|
Consultation |
60 BGN per hour |
|
Education |
360 BGN |
|
On-site visit Additional service is not included |
96 BGN |
• Damage caused by modifications, unauthorized service or misuse are not covered by Apple Limited Warranty, if found paid services will be offered.
• Apple Limited warranty does not apply to any software, paid service will be offered.
• Before submitting your Apple Product for service you should make separate backup copy of the contents. The contents of your Apple Product may be erased in the cource of service.
• Data backup I a paid service.
• The replacement Apple part or product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage. Replaced items becomes Apple’s property.
• Creative Center is not responsible for items left over 3 months.
Receiving your iOS devices for service and repair (iPhone/iPad/iPod Touch)
Dear customer,
To accelerate and facilitate adoption of your iOS devices for service, please make sure you have completed these steps before you come to us:
When this service is activated, we can not service your device. Instructions on how you can stop this service can be found HERE
In most situations, diagnosis and repair of the device include its formatting. To avoid losing valuable information for you, make sure that you use iCloud sync and backup that you made on your computer. Creative Center Ltd. can offer backup and restore data for an additional fee.
For iOS devices HERE
For Mac Devices HERE
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Information can be found HERE
Remove protective foil and stickers placed on the hulls and buttons on the device as they obstruct the inspection and repair of the device also can not always be removed and reinserted.
When sending your device for service via a courier the package must be accompanied by information involving your full names, phone number and email address, in order for us to contact you, a short description of the problem and the necessary documents for a warranty repair (original payment receipt and warranty card). One of our employees will handle your device and send a service protocol to the email address that you have provided.
If the device is not yours and you are bringing it on behalf of another person, please provide the details of the problem, if there is valuable information and whether the function Find My iPhone is stopped.
Payment methods
Possible ways to pay for your device's servicing: Be prepared that with payment via EasyPay branch network, there is a commission of about 1% of the amount due. The specific value of the commission will be reported to you at EasyPay's office.
• Cash - on site in our office
• With credit/debit card – at a POS terminal in our office
• Via bank - On the account of Creative Center Ltd.
bank: DSK
BIC: STSABGSF
In Bulgarian LEV: IBAN: BG56STSA93000023877572
In Euro: IBAN: BG39STSA93000023878266
• In EasyPay office
On the account of Creative Center Ltd. - KIN 087 534 32 97 reason of payment: service protocol number and person/company to whom it was issued + payment amount specified by the service technician.
A: Sofia, Bulgaria
ul. Tsar Kaloyan 7
Worktime
Monday – Friday / 10:30 – 19:00ч.
Saturday / 11:00 – 18:00ч.
A: Sofia, Bulgaria
bul. Cherni Vrah 65А
Worktime
Monday – Friday / 09:00 – 18:00ч.
А: Varna, Bulgaria
ul. Ivan Vazov 5
Worktime
Monday – Friday / 09:00 – 18:00ч.