Reception of the service center
Sofia, ul. Fr. Nansen 37А
temporarily will not work with customers.
You can send your devices by courier
to our service
We are also available by email at service@creativecenter.bg.
We apologize for the inconvenience!
Repair and replacement of devices
Book a service appointment
Service order status check
Accepting devices for service
Payment methods
| Services | Price with VAT |
|
Diagnostic Mac |
150 BGN |
|
Express diagnostic Mac the service guarantees that the evaluation will begin immediately but is not a guarantee of repair turnaround time. May not be available during busy periods. |
240 BGN |
|
Cleaning mac with liquid damage |
200 BGN |
|
Diagnostic iOS / Cleaning iPhone and Airpods iPad | iPod | iPhone | Accessories |
56 BGN |
|
Express diagnostic for iOS the service guarantees that the evaluation will begin immediately but is not a guarantee of repair turnaround time. May not be available during busy periods. |
120 BGN |
|
Hardware repair I Bottom case unibody | Memory for portable computers |
48 BGN |
|
Hardware repair II Fans | Hard/SSD drive portable computers |
60 BGN |
|
Hardware repair III Mac Display | Mac Logic Board | Mac Airport Card | Mac Audio Board | etc. |
145 BGN |
|
Hardware repair IV Mac Top Case | Mac cleaning (external, internal) | iMac upgrade or HDD / SSD mount |
215 BGN |
|
Express hardware repair I Mac | does not include the value of the module and/or additional services performed |
60 BGN |
|
Express hardware repair II iPhone – Display module replacement | does not include the value of the module and/or additional services performed |
99 BGN |
|
Express hardware repair III iPhone – Module replacement different from display | does not include the value of the module and/or additional services performed |
56 BGN |
|
Software service iOS I Software fixes iOS | Restore iOS |
56 BGN |
|
Software service MacOS I Software fixes MacOS | Restore MacOS |
99 BGN |
|
Software service II - Backup <100GB
Standard iOS backup with up to 100 GB of data (user data backup and recovery) | Installation of custom software provided by the customer |
65 BGN |
|
Software service III - Backup iOS >100GB Standard iOS backup with data capacity over 100 GB (backup and recovery of user data) |
160 BGN |
|
Software service IV - Backup Mac <100GB Standard Mac backup with up to 100 GB of data (backup and recovery of user data) | Recovery of user data from damaged media with a data capacity of up to 100 GB ( in case the date is accessible in the media) | Installation of Windows OS from media provided by the customer | In-depth maintenance of the Mac OS |
180 BGN |
|
Software service V - Backup Mac >100GB Standard Mac backup with data capacity over 100 GB (backup and recovery of user data) | Recovery of user data from damaged media with a data capacity of more than 100 GB ( in case the date is accessible in the media) |
225 BGN |
|
Photos - copy and archive of photos and video - 200GB до 500GB Photos for iOS or Mac (or iCloud) in size over 200Gb - up to 500Gb - storage in a library or copying of individual files on an external disk or other media provided by the client |
260 BGN |
|
Consultation / Creating Apple ID account / Removing account password Mac |
60 BGN per hour |
|
Removing Firmware password for Mac (Document for Proof of purchase is required) |
220 BGN |
|
Education |
360 BGN/3часа |
|
On-site visit Additional service is not included |
96 BGN |
• Damage caused by modifications, unauthorized service or misuse are not covered by Apple Limited Warranty, if found paid services will be offered.
• Apple Limited warranty does not apply to any software, paid service will be offered.
• Before submitting your Apple Product for service you should make separate backup copy of the contents. The contents of your Apple Product may be erased in the cource of service.
• Data backup I a paid service.
• The replacement Apple part or product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage. Replaced items becomes Apple’s property.
• Creative Center is not responsible for items left over 3 months.
Accepting your devices for service and repair
Dear customer,
To accelerate and facilitate adoption of your devices for service, please make sure you have completed these steps before you come to us:
1. Make a backup of your device data
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In most situations, diagnosis and repair of the device include its formatting. To avoid losing valuable information for you, make sure that you use iCloud sync and backup that you made on your computer. Creative Center Ltd. can offer backup and restore data for an additional fee.
For iOS devices HERE
For Mac Devices HERE
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2. Stop the service Find My Device
When this service is activated, we can not service your device. Instructions on how you can stop this service can be found HERE
3. Remove the passcode on your iPhone, iPad, or iPod touch.
Information can be found HERE
4. Remove protective foil and stickers
Remove protective foil and stickers placed on the hulls and buttons on the device as they obstruct the inspection and repair of the device also can not always be removed and reinserted.
5. Requirements when sending your device for service with courier
Delivery addresses with courier:
Varna 9000, 5 Ivan Vazov Str.
When sending your device for service via a courier the package must be accompanied by information involving your full names, phone number and email address, in order for us to contact you, a short description of the problem and the necessary documents for a warranty repair (original payment receipt and warranty card). One of our employees will handle your device and send a service protocol to the email address that you have provided.
If the device is not yours and you are bringing it on behalf of another person, please provide the details of the problem, if there is valuable information and whether the function Find My iPhone is stopped.
Payment methods
Possible ways to pay for your device's servicing: Be prepared that with payment via EasyPay branch network, there is a commission of about 1% of the amount due. The specific value of the commission will be reported to you at EasyPay's office.
• Cash - on site in our office
• With credit/debit card – at a POS terminal in our office
• Via bank - On the account of Creative Center Ltd.
bank: DSK
BIC: STSABGSF
In Bulgarian LEV: IBAN: BG56STSA93000023877572
In Euro: IBAN: BG39STSA93000023878266
• In EasyPay office
On the account of Creative Center Ltd. - KIN 087 534 32 97 reason of payment: service protocol number and person/company to whom it was issued + payment amount specified by the service technician.
A: Sofia, Bulgaria
37A prof. Fritiof Nansen Str.
Т: +359 889 53 00 00 Т: 0700 20 915 Е: service@creativecenter.bg Sales department:
Е: sales@creativecenter.bg
Worktime
Monday – Friday / 09:00 – 14:00ч.
A: Sofia, Bulgaria
7 Tsar Kaloyan Str.
Т: 0700 20 915 Е: service@creativecenter.bg Sales department:
Т: +359 882 66 00 05 Е: sales@creativecenter.bg
Worktime
Monday – Friday / 11:00 – 15:00ч.
А: Varna, Bulgaria
5 Ivan Vazov Str.
Т: +359 882 53 55 55 Т: 0700 20 915 E: service@creativecenter.bg Sales department:
Е: sales@creativecenter.bg
Worktime
Monday – Friday / 09:00 – 18:00ч.